All customer requests are processed by the customer support department, which is available via email, phone numbers and WhatsApp.

All requests can be sent to contact@strikeplagiarism.com or help@strikeplagiarism.com.

A customer support representative will respond to your request within 24 hours. If the issue is of a technical nature and requires the involvement of the technical department, then the customer support employee will create a corresponding task in the company’s internal electronic system and, after consultation with the technical department, will inform the client about further steps. Customer support is available in many languages, including English, Spanish, French, Polish, Turkish, Arabic, etc.

If the Client's request concerns a problem occurring during the use of the system, after accepting the application, the customer service officer first proceeds to verify the Client's contract. The purpose of this verification is to exclude the possibility of a problem arising through the state of the contract.

• If during the verification it turns out that the problem results from the contract, the Guardian deals with the explanation of the situation.

• If the problem is not contractually related, the problem is further verified. At this stage, we try to obtain information on the correct use of the system by the User. Verification of the correctness of the User's behavior in the system - is the error not due to the lack of sufficient knowledge of the system by the person reporting the problem. If the problem lies with the User, the customer service officer explains what the problem is and how the person using the system should act in the situation. When the problem is not due to insufficient knowledge or bad conduct of the User, the customer service officer collects all available information and reports the problem to the IT Department.

After obtaining information from the IT Department about the solution of the problem and the possible cause of its occurrence, the customer service officer provides information to the Client and asks for verification whether the problem still occurs. If the problem persists, the information is forwarded to the IT Department.

If, despite positive verification by the customer service officer, the system's operation in the scope of the reported problem, the client still claims that the problem occurs. The system is re-verified and the client is contacted in order to clarify this issue. The process of handling current requests can be considered completed only when the client confirms that the problem has been solved.

Support